For the safety of our team, residents, and clients, our offices are closed and we are working remotely per the Governor’s Stay At Home Order. We will continue to conduct business and are prepared to handle document signings digitally, meetings through conference call, and zoom meetings, and other technology that may be available to continue to serve you. You can reach our team via our website: www.iwminfo.com or at 360-254-5700 or 503-221-0924, and for emergencies press 4 within the main menu. We will continue to provide updates, and make best decisions with the information available to us. We wish you and your family good health as we all work through this stressful time.
Below are some common questions we are receiving:
- Payment of Rent: As part of social distancing recommendations, our offices are closed and we are working remotely. We are asking that all residents utilize our online portal for payment of your rent. There are options available to pay via credit card, with a service charge payable to the service provider, (not IWM); or, you can pay via electronic check, which is free. If you need help getting set up for online payments, please review the written guidelines which were previously emailed to you, or you can reach Dawn in our office at 360-836-8746 to help talk you through the set-up process. If you do not have access to a computer, you can still pay at 7-11 or via US mail. We hope to encourage our residents to utilize the technology that is available to you, achieve the recommended social distancing, and reduce mail handling and the potential spread of germs, for the protection of our team.
- Evictions: We are being asked by tenants what will happen if you can’t pay your rent. While we do not have the authority to waive collection of rent on behalf of our clients, there are protections in place for tenants that prevent eviction at the state and federal level. We will, of course, abide by all state and federal mandates as they are adopted. If you have been impacted by COVID-19 and/or would like to request a reasonable repayment plan based on your individual financial, health or other circumstances, please contact Mary Andersen, Director of Management Services at firstname.lastname@example.org.
- Showings: As part of social distancing recommendations and for the safety and welfare of our employees, we will be implementing self-showings for all of our vacant managed properties, and have suspended showings of occupied units for pre-leasing purposes until further notice. While our vacant properties have been cleaned at turnover, please be aware that it is logistically impossible to sanitize the units between viewings. To reduce any risk, we ask that you not touch anything while in the unit, and wash your hands or use hand sanitizer after relocking the unit. For new move-ins, while the units are clean, you may wish to perform your own sanitization of surfaces (with a non-damaging cleaner).
- Move-outs: If you are scheduled to move out, please contact your management team for instructions on how to return keys.
- Move-In’s: We are still conducting business and leasing homes. We will handle document signing’s digitally when possible, and make appointments for pick-up of keys as needed.
- Maintenance Requests: For the protection of all, until otherwise notified, we will only be entering occupied units for emergency repairs. If an emergency maintenance situation occurs, we will do the minimum to safeguard the property, but we will require that anyone with any illness isolate themselves away from our employee. We will wear masks, gloves, and shoe coverings when we go into an occupied home. They will be used only one time and discarded after each job to prevent the spread of possible germs from one property to another. Emergency maintenance is defined as lack of power, water, heat, water leak that is beyond a tenant’s ability to control, or a condition that if unaddressed could cause further damage to the property. If you have a minor leak, we will ask if the leak can be controlled with a bucket or bowl. If the water flow is such that it can’t be controlled with a bucket, it would qualify as an emergency for response by our technicians or an appropriate vendor. All requests for maintenance will be entered into the system as usual, so that they can be followed up on at a later date.